jlbd5 Privacy Policy

01 Introduction

jlbd5 is Bangladesh's online casino and cricket betting platform, accessible at jlbd5.io. We are committed to protecting the privacy and security of every player who uses our services. This Privacy Policy applies to all personal data collected through the jlbd5 website, mobile-responsive interface, customer support channels, and any related services.

This policy is written in plain English and is intended to give Bangladesh-based players a clear, honest account of our data practices. We encourage you to read it in full. If you have any questions after reading this document, please contact us at [email protected].

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between you and jlbd5.

02 Data We Collect

jlbd5 collects personal data in several ways: directly from you when you register or interact with the platform, automatically when you use the platform, and from third-party verification or payment providers where necessary. The categories of personal data we collect are as follows:

2.1 Identity and Contact Data

• Full name as provided during account registration.
• Date of birth to verify that you are 21 years of age or older.
• Email address used as your primary account identifier and communication channel.
• Mobile phone number used for account security and transaction notifications.
• Residential address collected as part of KYC (Know Your Customer) verification, including division, district, and postal code within Bangladesh.

2.2 Identity Verification Documents

• National ID card, passport, or driving licence image submitted for KYC verification.
• Proof of address documents such as utility bills or bank statements.
• Payment method confirmation such as screenshots of your bKash, Nagad, Rocket, or Upay account.

2.3 Financial Data

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used — all denominated in Bangladeshi Taka (৳).
• Bonus and wagering records associated with promotional offers.

2.4 Technical and Usage Data

• IP address and approximate geolocation at the time of login.
• Device type, operating system, browser type, and version.
• Session duration, pages visited, game history, and betting activity on the platform.
• Login timestamps and account activity logs.

2.5 Communications Data

• Records of support conversations conducted via email or live chat.
• Feedback, complaints, and dispute correspondence submitted to jlbd5.

03 How We Use Your Data

jlbd5 uses the personal data we collect for the following specific purposes:

jlbd5 will not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your consent.

04 Legal Basis for Processing

jlbd5 processes your personal data on the following legal bases:

• Contractual necessity: Processing is required to perform the contract between you and jlbd5 — specifically, to operate your account, process your transactions, and deliver the gaming services you have registered for.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and responsible gaming obligations.
• Legitimate interests: jlbd5 processes certain technical and usage data on the basis of our legitimate interest in preventing fraud, maintaining platform security, and improving our services — provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we process data for marketing communications or non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting [email protected].

05 Cookies and Tracking Technologies

jlbd5 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies jlbd5 uses are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without breaking the platform.
• Functional cookies: These remember your preferences, such as language settings, and enhance your experience on jlbd5.
• Analytics cookies: These collect aggregated, anonymised information about how players use the platform, helping jlbd5 identify technical issues and improve the service over time. No individually identifiable data is shared with analytics providers.
• Session cookies: Temporary cookies deleted when you close your browser, used to maintain your logged-in state and game session continuity.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the jlbd5 platform. Analytical and functional cookies may be disabled without affecting core account access.

06 Data Sharing and Disclosure

jlbd5 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: Your financial data (transaction amounts, mobile account references) is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• KYC and identity verification providers: Identity documents and personal data required for age and identity verification may be processed by third-party KYC service providers engaged by jlbd5. These providers are contractually bound to handle your data securely and exclusively for verification purposes.
• Game software providers: Technical identifiers (such as player session tokens) may be shared with third-party game providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, Play'n GO) to operate their games within the jlbd5 platform. No financial or identity data is passed to game providers.
• Legal and regulatory authorities: jlbd5 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where legally required. jlbd5 will comply with valid legal requests while notifying you where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy terms applicable thereafter.

07 Data Retention

jlbd5 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

08 Data Security

jlbd5 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords and sensitive account data using industry-standard hashing algorithms.
• Access controls limiting access to personal data to authorised jlbd5 personnel who require it for their specific job function.
• Regular security audits and penetration testing of the platform infrastructure.
• Intrusion detection systems that monitor for and flag unusual access patterns in real time.
• Secure data centres with physical access restrictions and environmental controls.

While jlbd5 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. jlbd5 cannot guarantee the absolute security of your data and accepts no liability for breaches resulting from events outside our reasonable control, provided we have taken appropriate precautions.

09 Your Rights

As a jlbd5 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 10 business days.

• Right of access: You may request a copy of all personal data jlbd5 holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where you believe we have processed it unlawfully. Note that this right is subject to our legal retention obligations — we cannot delete data we are required to keep by law.
• Right to restrict processing: You may ask jlbd5 to temporarily suspend processing of your data in certain circumstances, for example while we investigate a disputed accuracy claim.
• Right to data portability: Where processing is based on your consent or on contract, you may request that we provide your data in a structured, commonly used, machine-readable format so that it can be transferred to another service.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing emails), you may withdraw that consent at any time by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.
• Right to object: You may object to processing carried out on the basis of jlbd5's legitimate interests where you believe your fundamental rights override those interests. We will assess your objection and either cease processing or provide compelling legitimate grounds for continuing.

10 Children and Minors

The jlbd5 platform is strictly intended for adults aged 21 and above. jlbd5 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, deposit funds, or place any wager on the platform.

If jlbd5 discovers or is notified that an account belongs to a person under the age of 21, we will immediately suspend that account, conduct an investigation, and delete the associated personal data unless we are legally required to retain it for a specified period in connection with the investigation. Any funds deposited by an underage player may be held pending investigation and will not be made available for withdrawal.

Parents and guardians who believe a minor may have accessed the jlbd5 platform should contact us immediately at [email protected] so we can take appropriate action. We take underage gambling extremely seriously and cooperate fully with responsible gaming initiatives in Bangladesh.

11 Third-Party Links and Services

The jlbd5 platform may contain links to game interfaces or content provided by third-party software providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Play'n GO. While these providers are carefully selected partners, jlbd5 is not responsible for the privacy practices of these third parties.

When you interact with a third-party game interface embedded within the jlbd5 platform, that provider may collect certain technical data (such as game session identifiers) in accordance with their own privacy policy. jlbd5 recommends that you review the privacy policies of any third-party providers whose services you access through the platform.

This Privacy Policy applies solely to the jlbd5 platform and does not extend to third-party websites, services, or applications that may be referenced or linked to from jlbd5 content.

12 Amendments to This Policy

jlbd5 reserves the right to update, revise, or replace this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the platform. The "Last Updated" date at the top of this document reflects the most recent revision.

Your continued use of the jlbd5 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and contact [email protected] to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how jlbd5 protects your data. All previous versions of this policy are available on request from [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlbd5 handles your personal data, please get in touch with our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection team.

Please do not include your account password, full payment account numbers, or other sensitive credentials in any correspondence. Our team will never request your password. For account security concerns, contact us immediately so we can secure your account without delay.